Returns & Exchange Policy

Returns & Exchange Policy:

At JAK Kids it is extremely important to us that you are happy with the product you receive. Please read our return and exchange policy below.

 Our exchange & refunds policy is strictly valid for 14 days from the day Australia Post shows the parcel delivered. 

If 14 days have gone by since you received your purchase, unfortunately we can not offer you an exchange or refund.

Unfortunately we do not offer refunds or exchange for change of mind.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for the return postage costs to us, and then for the exchanged item to be returned back to you.

We do not refund on items other than deemed faulty, and the fault is not that of your own. The same 14 day policy applies for a faulty item. 

To exchange an item 
To be eligible for an exchange, your item must be unused with tags still attached where applicable, and in the same condition that you received it. Items must also be in the original packaging, unopened and unworn or washed.

To complete your exchange, you may need to have the item returned for inspection prior to the agreement of an exchange.

Sale items (if applicable)

No Sale item can be returned for a store credit or exchange, unless the item is faulty through no fault of your own. Our 14 day return policy is applicable to sale items.

This includes items where a discount code has been used.

Preorders

Preorders are not eligible for a return, unless an item contains a fault and not that of your own. A return is also not permitted if 14 days has passed since you received your parcel.

If you change your mind and you are yet to receive your order, we can only issue a store credit, or we may assist you in selecting an item available to send immediately.

If you wish to return items due to change of mind once you have received your order, providing its within 14 days of receiving your item, postage costs associated to return is at your own expense. If items are not faulty, a store credit will be issued, less the total postage cost to initial send out your parcel.

Please take note of this if you are wanting to preorder an item, as once a preorder has been ordered for you, they are specifically ordered as per your paid order.

For unavailable preorders, we may offer a refund, credit or exchange for the unavailable item at our discretion.

 

Faulty Items


Stock and products are thoroughly checked and rechecked before they are posted, but please understand that on the rare occasion, an item may be faulty. If an item is faulty, please contact us at jak.kids@outlook.com

Please note - This must be returned to us before 14 days of receiving your order.

All items will be inspected upon receiving them back to us, and on some occasion, will be sent back to our supplier for assessment or repair.

Please be advised that items need to be returned within the 14 day policy period. 

Shipping


To return your product, please contact us at jak.kids@outlook.com for postal details.

You will be responsible for paying for your own shipping costs for returning your item. 

In the event of a fault, JAK Kids will refund the cost of shipping to have the item returned. This is refunded once the item/items have been inspected and declared faulty through no fault of your own.

Please note - No refunds are applicable on shipping costs initially sent to you.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.