FAQ

FAQ 

HOW DO I TRACK MY ORDER?
All our customers will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from Australia Post as many customers have found that it is treated as spam. If you are  unable to locate this anywhere you are welcome to contact us by emailing jak.kids@outlook.com to receive your tracking number.

 

PRODUCT FAQ

ARE ALL SIZES THE SAME?
No they are not. Due to us sourcing our products from many different suppliers, the sizes can vary slightly as each brand is different. A size 0-3 Months is not Newborn sizing and the sizes will differ from brand to brand. 
For example: A size 0-6 Months in one brand may be a larger fit than another brand and so on with other sizes. 
The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.
If you would like a size chart for any particular product that may not have one present, please contact our customer service team at jak.kids@outlook.com and they will be able to provide you with one prior to you purchasing.

HOW DO I KNOW WHAT SIZE TO CHOOSE?

Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.

For example A size 0-6 Months in one brand may be a larger fit than another brand and so on with other sizes. Please contact us at jak.kids@outlook.com for any assistance on sizing. 

If you would like a size chart for any particular product that may not have one present, please contact our customer service team at jak.kids@outlook.com and they will be able to provide you with one prior to you purchasing.


Please feel free to email us at jak.kids@outlook.com

 

Size Guide

GARMENT CARE

If you are unsure of a garments care, always ‘cold hand wash’ to avoid any damage in the garment's fabric. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

WEAR AND TEAR
If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange. 

PRODUCT INFORMATION

Please note due to our styles being sourced internationally and from different suppliers, our sizes and colours may vary slightly from item to item. On most items we have provided an approximate size guide to assist you when making your purchase. Whilst the products are not made in Australia we do pride ourselves on sourcing quality garments for our customer.